Dameware Mini Remote Control

DameWare Mini Remote Control (MRC) is one of the best values in remote control software available today. MRC is licensed by the number of help desk technicians your organization has and not by agent or computer supported. It has been used for more than 10

Remote Control for Mixed-OS Environments

Easy-to-Use Remote Control

Take complete command of remote computers, whether in the same building, across town, or across the world. DameWare MRC makes remote desktop sharing incredibly fast and provides the tools needed to solve your remote users' issues quickly and easily.

  • Remotely control Windows, Mac OS X and Linux computers
  • Connect via MRC, RDP® or VNC from one console
  • Share end-users’ screens for easy remote troubleshooting
  • Transfer files during remote control sessions

Access Computers with Intel® AMT using KVM

Connect to computers via remote Kernel-based Virtual Machine (KVM) with built-in support for Intel Active Management Technology (AMT). With this feature, you can remotely control a computer regardless of the state of its operating system.

  • Reboot crashed computers and wake sleeping computers
  • Remotely edit BIOS settings
  • Mount ISOs on remote computers
  • Install or reinstall operating systems remotely

Chat with End-Users & Capture Remote Screenshots

With the chat feature in DameWare MRC, you can chat online with your remote user as you troubleshoot or configure the remote computer. Familiar chat windows on both the remote user’s screen and yours make it easy to troubleshoot issues as you view their desktop.

  • Train end-users while troubleshooting
  • Pinpoint problems with help from end-users
  • Keep end-users up-to-date during troubleshooting sessions
  • Capture remote screenshots with one click

Manage Remote Access Privileges

DameWare MRC allows you the flexibility to set permissions for access to remote computers based on roles within your organization.

  • Define privilege rules for access to remote computers for different user types
  • Require non-admins to receive end-user permission for remote connections
  • Allow admins to connect without permission
  • Manage access privileges via Group Policy

Automatically Deploy Remote Control Agents

The DameWare MSI Builder included with every purchase of MRC, allows you to create an MSI package for the installation of the MRC Client Agent Service, including any custom settings.

  • Create custom agents for your network
  • Define policies and customize agents for different groups or users
  • Deploy agents via Group Policy or 3rd-party software distribution package

Support Smart Card Authentication

Highly secure environments, like those within the United States Federal Government, often require Smart Card authentication.

  • Remotely connect to computers using SmartCards
  • Support remote users while maintaining the highest level of security

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